Exchange and Returns
Our customers may exchange or return their purchases within 14 days from the delivery date of the order under the following terms and conditions:
- The goods to be replaced or returned are in good condition and can be displayed on their cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Cosmetics and skincare must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
4 . Products such as Food supplements, Sports nutrition, candies, gummies and pregnancy kit can be exchanged/returned within one day only from the date of delivery if they are sealed and in their original condition
5. For customers in Kuwait, you can change any product by choosing another size while taking care of the previously mentioned requirements.
6. In case of returning a correct, undamaged order, the customer will have to bear the return shipping fees carried out through FedEx, DHL, or Aramex courier services only, and the order must be in its original state (unused/unopened), together with its original purchase receipt.
Return address will be: GAR Operations. Warehouse – Salmiya. Or Contact WhatsApp # +965 60399275
For more return and exchange inquiries, please contact our customer service via:
Customer Service Number: +965 22270679
Email: support@ordergar.com
Whatsapp (only for Returns & Exchanges):
Method of payment and return period (after product evaluation process):
Bank refund SLA local within 2-3 working days
Bank refund SLA international within 5-7 working days
